BreezeMate - Frequently Asked Questions
PRODUCT DETAILS & USAGE
IS BREEZEMATE EASY TO CARRY?
Yes, it's lightweight, foldable, and powered by a rechargeable battery, making it your perfect personal cooling companion wherever you go.
HOW LONG DOES THE BATTERY LAST ON A SINGLE CHARGE?
The 3600mAh battery can last up to 12 hours depending on the selected speed and whether the cooling function is in use. Please note that external factors, such as ambient temperature, can also impact battery performance—higher temperatures
may reduce overall runtime.
CAN I ADJUST HOW FAST THE FAN BLOWS?
Absolutely.
BreezeMate offers 100 speed levels so you can dial in the exact breeze you want.
IS BREEZEMATE SAFE AROUND CHILDREN?
Yes. It features a protective front cover that makes it safe to use around kids and in family environments. However, we recommend adult supervision when used by children. Avoid allowing children to disassemble or operate the device near water, and ensure the fan is placed on a stable surface when in use.
HOW DO I RECHARGE BREEZEMATE?
Just plug it into any USB-compatible charger. A full charge typically takes 2 to 3 hours.
CAN I USE IT WHILE IT'S CHARGING?
Yes, BreezeMate can be used while it's plugged in. However, as with most
rechargeable electronic devices, mild heating may occur during simultaneous use and charging. This is normal and not a safety hazard.
To ensure optimal performance and safety:
>Use the original or a certified USB charger
>Avoid placing the fan on soft surfaces while charging (like beds or
cushions)
>Keep it away from direct sunlight or heat sources during charging
>Do not cover the fan while in use or charging
If you notice unusual heat or the device becomes excessively warm, unplug and allow it to cool down.
HOW LOUD IS THE FAN?
It operates at a whisper-quiet level, making it ideal for bedrooms, work desks, or meditation corners.
HOW STRONG IS THE AIRFLOW?
Despite its compact size, it packs a punch. The turbo airflow technology ensures rapid and consistent cooling.
CAN I USE IT OUTDOORS?
Yes. It’s designed for both indoor and outdoor settings—great for travel, hikes, sports events, or a sunny patio.
WHAT SIZE
IS THE BREEZEMATE FAN?
It’s ultra-compact and easy to store. Full dimensions can be found on the product page.
HOW LONG DOES SHIPPING TAKE?
We process all orders within 1–3 business days. Delivery typically takes 4–7 business days depending on your region.
WHAT DOES SHIPPING COST?
Shipping is completely free—no hidden fees.
PAYMENT & PRIVACYWHAT FORMS OF PAYMENT ARE ACCEPTED?
We accept all major credit/debit cards.
IS MY PAYMENT INFORMATION SECURE?
Yes. We use secure encryption and follow the highest industry standards to protect your personal data.
ORDER TRACKINGHOW WILL I KNOW MY ORDER HAS SHIPPED?
You’ll receive a confirmation email with tracking details once your package is on its way.
WHAT IF MY TRACKING NUMBER DOESN’T WORK?
If you experience issues with tracking, please email breezematecustomer@gmail.com and
we’ll assist you right away.
RETURNS & REPLACEMENTS
WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?
No worries.
Send us photos or videos showing the issue at breezematecustomer@gmail.com, and
we’ll ship out a replacement at no extra cost.
WHAT IS YOUR RETURN POLICY?
You may return products within 15 days of delivery. Items must be unused and in their original packaging. Contact breezematecustomer@gmail.com to start the return process.
AFTER ORDERINGI MADE A MISTAKE IN MY ORDER—WHAT SHOULD I DO?
If you entered the wrong address or selected the wrong variant, email us ASAP at breezematecustomer@gmail.com. If your order hasn’t been processed yet, we’ll do our best to make changes.
CAN I UPDATE MY SHIPPING INFO AFTER ORDERING?
Yes, but only if the order hasn't shipped yet. Contact our support team right away at breezematecustomer@gmail.com.
MY PACKAGE IS STUCK AT CUSTOMS. CAN YOU HELP?
Customs clearance is handled by your local authorities. We aren’t liable for delays or additional charges. Please contact your customs office or email us if you need help navigating the process.
WHAT IF MY PACKAGE IS LOST OR MARKED AS DELIVERED BUT NOT RECEIVED?
We are not liable for packages confirmed delivered by the carrier. However, we can provide delivery verification and assist with any investigation. Email us at
breezematecustomer@gmail.com for support.
STILL HAVE QUESTIONS?
We’re here for you 24/7 at breezematecustomer@gmail.com
